“Cheers to the miraculous Nagoya team” volume

This morning, the products from Sakae Mitsukoshi in Nagoya have returned!

With this, the pop-up tour that started in early March has come to an end.

Next is POPUP at Tamagawa Takashimaya from May 26th to June 1st. It's only about two weeks apart, but I feel like I've grown so much that I can call it a break.

AMONG is also in the window next to and in front of the lion ♫

Anyway, Team Nagoya! Viva! !

First time in AMONG history! ! ! A great achievement. It's not an exaggeration.

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It's only a few words, but it's a great step ◎

The story started on November 27th of last year.

It was an email from Mr. K, an employee of Isetan Mitsukoshi.

I first met Mr. K at the Nagoya Isetan House store in 2019.

He is a young employee who was later transferred to Shinjuku Isetan, where he also worked, and then transferred to Nagoya Sakae Mitsukoshi.

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Thank you very much!

I also want to meet Mr. K again... Nagoya...

I don't know what will happen with the coronavirus, but...let's give it a try! !

moreover, (You also presented the option of 1 week) If you want to do it, it's 2 weeks! I decided. It would have been easy for me to do it for a week (I had experience at Umeda Hankyu), but I thought I'd just go on a business trip and be done with it.

In this way, we decided to open a store for two weeks from April 28th to May 11th at the wonderful timing of Mother's Day and Golden Week (thank you).

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The next challenge is to become a customer service sales person.

Actually, there was someone I wanted to talk to who had been on my mind from the beginning. My name is Minowa, and I am a friend from my school days (currently living in the Nagoya area).

A friend I went to England with when I was a student!

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Immediately after the new year, I took the plunge and sent an email asking for advice.

●I want to build a sales team because I'm opening a pop-up store!

●If you have any idea about someone who is bright, friendly, and AMONG (what kind of person is that?!), please introduce us!

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Reply immediately!

With his amazing speed, he found the right person❗️. No, seriously, God. The exchange is also exquisitely based on the situation, and the way it is summarized is exquisite. You can do it too much! (Yokohama dialect)

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as a result,

``Minowa's mother's friends and their friends'' were also involved, with a team of 5 mothers in the afternoon session, and a team of 2 mothers who had almost finished raising their children in the evening and night sessions, for a total of 7 people. ! ! Amazing! !

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Among them, the only ones I have actually met are Minowa and Mr. R (Mr. R is a friend of Minowa's, and he came as a customer when we opened the Isetan House store in Nagoya in 2019. Avid scout lol).

Thank you for using our rice pattern handkerchief. Mr. R's famous quote: ``Wrap it around your rice ball and wrap it around your neck.''

Like 🌾!

Click here for the rice pattern handkerchief → "Oishiine!" handkerchief

I had a meeting with everyone on zoom once in advance.

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We then created a LINE group where we could ask any questions we had up until the day of the event and exchange messages.

I will be going on a business trip to Nagoya for 3 days starting April 28th. If you do it while actually teaching what you need to know in 3 days, you'll be able to do it! (No basis)

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Then came April 28th. I woke up before 6am and arrived in Nagoya by Shinkansen around 9am.

I was so nervous that I woke up a little in the middle of the night, and I couldn't sleep because I thought I'd be in trouble if I overslept on the Shinkansen, so I arrived in Nagoya with a lack of sleep.

By the way, the Shinkansen was empty.

↑We have arrived ~ Nagoya Station

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Transfer to the subway from here. I'm a little nervous because I don't know the station. Looking around. I arrived a little early so I had a cup of coffee at Gusto. I can feel Nagoya in the Komeda Coffee shop sign (I only looked at it because it was a little far away). And finally entered.

It begins with a greeting with Mr. H, who is on his first shift, saying, "Nice to meet you." Both of us are excited.

An employee of Nagoya Mitsukoshi taught me how to pay the bill and where the break room and restroom are.

After a break, Mr. Y was on late shift.

It starts with, ``Nice to meet you,'' and then I teach them how to pay the bill, which I learned earlier, and where the rest room and restroom are. Next, I learned about the products and everything about the department store, and before we knew it, it was closing time.

In the evening, a regular customer from Nagoya shows up.

thank you. . . I think it's good that I came just for that.

Mr. K, who invited me to Nagoya, also came to the store. By the way, Mr. K was recently transferred to another department and managed to find time to stop by. happy! I'm motivated!

The next day, and the day after that, I start by saying, ``Nice to meet you~'' and ``Long time no see~♫,'' and I teach them various things. It's closing time soon. The inside of the building is like a maze, but the way they navigate the toilets and rest rooms is already very professional. But don't you forget to tell me...? It's already unknown.

The way to enter Nagoya Sakae Mitsukoshi from the employee entrance is extremely complicated and confusing! However, everyone on the team was as kind-hearted as angels, and overflowing with a welcoming heart to the customers.

After three whirlwind days, I left the rest to everyone. Despite all the nonsense... Even after I returned from my business trip, our daily LINE interactions were amazing.

The display changes every day, and today's proposal! My favorite! That's what he was thinking. nice.

Are you a genius?

He told me that he had prepared a garbage bag for me, wrapped me up in a handkerchief and displayed it like I would wrap a lunch box, and gave me very detailed and accurate daily reports. I will take over the customer's visit schedule exactly. Most of us have no experience in customer service and sales! I felt like I had a great understanding of the so-called customer service sales job.

In today's society, people think that work is about serving customers and selling things, but that's not what it's all about. When dealing with customers, it's not just something you do when you're standing at the store, but a daily way of life that makes the people you interact with feel energetic and cheerful.

When I saw everyone's attitude, I felt a sense of relief.

There are reports that only masks were sold today (and it really does happen)!

We want everyone to be healthy and energetic, and for our customers to have a good time.

That's enough.

Given the current times, I thought so from the bottom of my heart.

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By selling, we can continue, and we can pay both our business partners and the team, so I'll never be able to get that out of my head, but this is where the essence of customer service suddenly dawned on me. I want to cherish things forever.

It's so heartwarming!

I had a lot of thoughts and concerns about what would happen due to the coronavirus pandemic, but it's a miracle that I was able to finish the two weeks safely like this, and I'm grateful to Minowa and everyone at Team Nagoya who kindly accepted the role. There is only that.

I'm really thankful to you! !

Everyone’s experience points have increased ~~♫

If you try, the door will open!

See you soon~~

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AMONG

Hiroko Nakamura

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